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DRAFT, pending counsel review. This document is an internal draft prepared on 2026-04-26 by the engineering team. It has NOT been reviewed by external legal counsel. Do not rely on it for legal advice. Effective date is a placeholder pending sign-off. Apostle Pty Ltd makes no representation that this draft satisfies any specific jurisdictional requirement until counsel-reviewed.

PYLON Terms of Service

Apostle Pty Ltd (ACN: TBD; ABN: TBD), a company incorporated in New South Wales, Australia, with its registered office at [REGISTERED ADDRESS: TBD] (Apostle, PYLON, we, us, our), operates the PYLON streaming service at https://pylon.video and associated mobile and connected-device applications. By creating an account, accessing, or using the Service, you agree to these Terms of Service (the Terms). Read them carefully.

Definitions
Eligibility, age and account creation
Account security
Licence to use the Service
User-generated content
Acceptable use
Subscriptions, billing and auto-renewal
Refunds
Content sourcing and editorial discretion
Intellectual property
Copyright and DMCA
Termination, suspension and appeals
Disclaimers
Limitation of liability
Indemnification
Disputes, governing law and venue
Changes to these Terms
Miscellaneous
Contact and version

1. Definitions

In these Terms:

Account means the account you create with us, identified by a verified email address and a unique user identifier issued by PYLON.
Content means audiovisual works, metadata, artwork, captions, descriptions, transcripts, posters and any other material made available through the Service.
Creator means a filmmaker, studio, distributor or rights-holder who has licensed Content to PYLON under a separate agreement (see the PYLON Filmmaker Distribution Agreement at /legal/filmmaker-distribution-agreement).
Curator means a PYLON-appointed editorial reviewer who selects, scores and arranges Content per the Editorial Policy at /legal/editorial-policy.
Restricted Content means Content classified at the Australian Classification Board level MA15+, R18+ or equivalent international rating, or Content otherwise gated behind age verification, geographic availability, subscription tier or device entitlement checks.
Service means the PYLON website, applications, APIs, and any related product or feature offered by Apostle, whether currently available or released after these Terms take effect.
Subscription means a paid subscription to the Service governed by the Subscription Agreement at /legal/subscription-agreement.
You and your mean the natural person who has accepted these Terms on their own behalf. These Terms do not contemplate institutional, B2B or enterprise use; that requires a separate written agreement.

Definitions used elsewhere in these Terms have the meanings given in /legal/privacy-policy, /legal/acceptable-use-policy and /legal/community-guidelines as the case may be.

2. Eligibility, age and account creation

2.1 Minimum age

You must be at least thirteen (13) years old to create an Account. If you are under thirteen, you must not create an Account or otherwise use the Service. We do not knowingly collect personal information from children under thirteen and we will delete any Account we identify as belonging to a child under thirteen. See the Children's Privacy Notice at /legal/childrens-privacy-notice.

2.2 Minors aged 13–17

If you are at least thirteen (13) but under eighteen (18), you may use the Service only with the active involvement of a parent or guardian who has agreed to these Terms on your behalf. Your account is subject to the following additional restrictions, enforced by PYLON's classification gating:

you may not view Content classified R18+ or any Content otherwise gated to adult users;
some community features (Q&A, public profiles, watch-party hosting) may be limited or unavailable; and
you may not enter into a Subscription in your own name without a parent or guardian as the account-holder.

2.3 Adults

If you are eighteen (18) or older, you may create an Account on your own behalf, subject to local age-of-majority laws.

2.4 Account creation

You must provide a valid email address and a date of birth. We may, at our discretion, require additional verification (for example, government-ID verification through a third-party identity-verification provider, or payment-method verification) before we grant access to age-gated Content. You agree to provide truthful information and to keep it current.

2.5 One person per Account

An Account is for a single natural person. You must not share an Account with another person, including a family member or housemate, except as expressly permitted by a household feature we may release (and described in the Subscription Agreement).

2.6 No prohibited persons

You may not use the Service if:

you are barred by applicable law (for example, residence in a sanctioned jurisdiction);
you have previously been suspended or terminated by PYLON for breach of these Terms; or
you are a competitor of PYLON or are creating an Account for the purpose of monitoring our Service for competitive intelligence in a manner inconsistent with normal personal use.

3. Account security

You are responsible for maintaining the confidentiality of any Account credentials, including any one-time passwords, magic-link tokens, and two-factor authentication (2FA) codes or recovery codes issued to you. You agree to:

use a unique, strong password if password authentication is enabled in the future (PYLON currently uses passwordless OAuth and email magic-link authentication);
enable two-factor authentication if your role or your residence jurisdiction requires it (we strongly recommend it for everyone);
store any 2FA recovery codes offline in a secure location (we display them once and cannot recover them on your behalf);
not share your magic-link emails, recovery codes or session tokens; and
notify us immediately at [email protected] of any actual or suspected unauthorised access.

You are liable for activity on your Account up to the moment you give us written notice of compromise and we acknowledge it. After acknowledgement we will lock the affected sessions and assist with recovery.

4. Licence to use the Service

4.1 Grant

Subject to these Terms and your continued payment of any applicable Subscription fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and stream Content via the Service for personal, non-commercial entertainment purposes only.

4.2 Restrictions

You will not, and you will not permit any third party to:

copy, download (other than via PYLON's official offline-download feature for permitted titles), record, screen-capture, broadcast, transmit, sell, rent, lease, lend, redistribute, sublicense, modify, mirror, frame, publicly perform or publicly display any Content;
circumvent, disable, remove, reverse-engineer or otherwise tamper with any digital rights management (DRM), encryption, watermarking, geo- restriction, age-gating, or other security or access-control mechanism used by the Service (this includes, without limitation, Widevine, FairPlay, PlayReady, HLS AES-128, signed manifests, signed playback URLs, and forensic watermarking);
use the Service for any public exhibition (including in bars, theatres, schools, shared offices, hotels or any place open to the public) without a separate written exhibition licence from us;
use any automated means (including bots, scripts, scrapers, headless browsers or AI agents) to access, index, train on, copy, mine or manipulate the Service or its Content, except for the limited use of a public search engine indexer subject to our robots.txt;
attempt to bypass geographic restrictions, including by use of a VPN, proxy, residential-proxy network or smart-DNS service;
use the Service to develop or train a competing product, model or service;
use the Service to violate any law, regulation or third-party right; or
otherwise use the Service in a manner that exceeds the scope of the licence granted in section 4.1.

4.3 Reservation of rights

All rights not expressly granted to you are reserved by PYLON, the Creators and our licensors. Your licence to access the Service does not give you any ownership interest in any Content or in the Service itself.

5. User-generated content

5.1 What counts as User Content

Some features of the Service let you submit text, questions, comments, reactions, watch-party chat messages, profile information, and similar material (collectively, User Content).

5.2 You retain ownership

You retain ownership of any intellectual property rights you hold in your User Content. We do not claim ownership.

5.3 Licence to PYLON

By submitting User Content, you grant Apostle a worldwide, royalty-free, fully paid-up, sublicensable, transferable, perpetual and irrevocable licence to host, store, reproduce, modify (for technical reasons such as re-encoding or formatting), create derivative works of (for moderation, translation, accessibility or excerpt purposes), display, publicly perform, distribute and otherwise use the User Content in connection with operating, promoting, improving and providing the Service. This licence survives termination of your Account in respect of User Content that has already been distributed publicly (for example, a Q&A question that was visible to other users).

5.4 Licence to other users

You grant other users of the Service a limited licence to access, view and interact with your User Content as it appears in the Service.

5.5 You are responsible

You represent and warrant that:

you own or have all necessary rights, consents and permissions to grant the licences in sections 5.3 and 5.4;
your User Content does not infringe or misappropriate any third-party intellectual property, privacy, publicity, contract or other right;
your User Content does not violate the Acceptable Use Policy at /legal/acceptable-use-policy or the Community Guidelines at /legal/community-guidelines; and
your User Content does not contain any malware, exploit code, hidden tracking signal, or material that would expose PYLON to legal liability.

5.6 No obligation to publish

We may, at our sole discretion, refuse to publish, remove, disable, edit, obscure, age-gate, geo-restrict, or otherwise moderate any User Content at any time, with or without notice and with or without explanation. We do not guarantee the persistence, availability or display ordering of any User Content.

6. Acceptable use

You agree to comply with the Acceptable Use Policy at /legal/acceptable-use-policy and the Community Guidelines at /legal/community-guidelines. Breach of either is a material breach of these Terms and may result in suspension or termination under section 12.

7. Subscriptions, billing and auto-renewal

7.1 Plans

PYLON offers paid Subscriptions on monthly and annual cycles. Current plans, pricing and any promotional offers are described on the pricing page and in the Subscription Agreement at /legal/subscription-agreement, which is incorporated into these Terms.

7.2 Auto-renewal

Subscriptions automatically renew at the end of each billing cycle until you cancel. We charge the payment method on file at the start of each renewal period. You can cancel at any time before the next renewal, and you will retain access to the Service through the end of the current paid period.

We will send a reminder email before any annual renewal at least seven (7) days in advance, in accordance with applicable consumer-protection laws (including the California Automatic Renewal Law, Cal. Bus. & Prof. Code §17602 et seq., and equivalent provisions in other jurisdictions).

7.3 Taxes

Stated prices may exclude applicable taxes, including Australian Goods and Services Tax (GST), US sales tax, EU VAT, UK VAT and Canadian GST/HST. Where we are required to collect such taxes, we will display them at checkout. In jurisdictions where we are not registered, you are responsible for self-assessment and remittance.

7.4 Payment processing

Payments are processed by Stripe, Inc. (or its local subsidiaries). We do not see or store your full primary account number (PAN), expiry or security code. Your use of Stripe is also governed by Stripe's terms.

8. Refunds

Refund eligibility is set out in the Refund Policy at /legal/refund-policy, which is incorporated into these Terms. Statutory consumer-protection rights, including under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Rights Act 2015 and equivalent US state laws, are not affected by anything in these Terms or the Refund Policy.

9. Content sourcing and editorial discretion

9.1 Editorial selection

PYLON is a curated platform. The mix, ordering, surfacing, age-gating, classification and removal of Content are at our editorial discretion, subject to our published Editorial Policy at /legal/editorial-policy and the editorial-guardrail clauses of our Creator agreements. We do not guarantee that any specific title will be available, nor that any title once available will remain available.

9.2 Content may change

Titles may be added or removed at any time, including (without limitation) because:

the underlying Creator licence has expired, been terminated or auto-reverted;
a Creator has invoked their reversion or takedown rights;
a DMCA, copyright, trademark, defamation, or other legal complaint has been received and we have acted on it;
a Creator has been suspended for repeat infringement under our DMCA policy;
a title fails an integrity, classification, AI-disclosure or human-authorship review;
a regional regulator has classified or restricted the title; or
we have made an independent editorial decision to delist the title.

9.3 No warranty of availability

You acknowledge that the Service is a streaming platform, not a permanent library. We do not warrant that any specific Content will remain available for any period. Where you have begun watching a title and it is removed mid-cycle, our sole obligation is to remove it from your Continue Watching list; we are not required to provide a replacement, refund or credit, except where required by statutory consumer law.

10. Intellectual property

10.1 PYLON marks

PYLON, the PYLON logo and wordmark, Apostle, and any other names, marks, logos and slogans used in the Service are trademarks of Apostle Pty Ltd (whether or not registered in any jurisdiction). You may not use them without our prior written permission, except to make accurate factual reference to the Service in user-facing speech (for example, "I watched this on PYLON"). See the Brand and Press Use Policy at /legal/brand-and-press-use for permitted uses.

10.2 Creator IP

Creators retain ownership of their Content. The licence between PYLON and each Creator is a non-exclusive distribution licence. We are not the owner of, and we do not transfer to you any ownership interest in, any Content.

10.3 Feedback

If you submit suggestions, ideas or feedback about the Service, you grant us a worldwide, royalty-free, perpetual and irrevocable licence to use that feedback for any purpose. You waive any moral rights you may have in the feedback to the maximum extent permitted by law.

11. Copyright and DMCA

PYLON respects intellectual property rights and complies with the United States Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512, and with analogous regimes in Australia, the EU, the UK, Canada and elsewhere.

If you believe Content on the Service infringes your copyright, see the DMCA Policy at /legal/dmca for the takedown and counter-notice procedure and our designated agent details. Misuse of the takedown procedure, including knowingly false or materially misleading notices, exposes the sender to liability under §512(f) and equivalent statutes.

We maintain a repeat infringer policy under §512(i): Accounts that accumulate three (3) or more confirmed copyright strikes are suspended pending review and may be terminated.

12. Termination, suspension and appeals

12.1 Termination by you

You may close your Account at any time from the Account → Privacy & Data page, or by emailing [email protected]. Closure stops auto- renewal at the end of the current billing cycle. See the Privacy Policy for retention details.

12.2 Suspension or termination by PYLON

We may suspend or terminate your Account, restrict your access to the Service, remove your User Content, or limit specific features, with or without notice, if we determine in good faith that:

you have breached these Terms, the Acceptable Use Policy or the Community Guidelines;
your Account is the subject of a DMCA repeat-infringer determination;
your conduct exposes PYLON, other users, our Creators or third parties to legal liability or material harm;
a payment method on your Account has failed and remains unresolved beyond our retry policy;
you have provided false or misleading information about your age, identity, country of residence or eligibility;
a regulator, court or law-enforcement authority directs us to do so; or
we cease to operate the Service in your jurisdiction.

12.3 Appeals

If your Account has been suspended or your User Content removed, and you believe this was in error, you may appeal by emailing [email protected] within thirty (30) days. We will review and respond within fourteen (14) business days. Appeal outcomes are final unless required to be revisited by law. The appeal channel does not substitute for any statutory complaint or regulatory channel available to you (for example, an OAIC complaint in Australia or a Digital Services Act complaint in the EU).

12.4 Effect of termination

On termination:

your right to access the Service ends;
already-accrued Subscription fees are not refundable except as set out in the Refund Policy;
sections that by their nature should survive (including 4.3, 5.3, 5.5, 10–18) will survive; and
your personal data will be retained, anonymised or deleted in accordance with the Privacy Policy.

13. Disclaimers

To the maximum extent permitted by law, the Service and the Content are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranty, express or implied, statutory or otherwise, regarding:

merchantability, fitness for a particular purpose, or non-infringement;
the accuracy, completeness, currency, reliability, suitability, classification or quality of any Content;
the availability, uptime, response time, error-free operation or security of the Service;
the persistence of any specific title in the catalogue;
whether the Service will satisfy your specific requirements; or
the conduct of any other user.

This section does not exclude or limit any warranty, guarantee or right that cannot be excluded or limited under applicable consumer-protection law, including the Australian Consumer Law's consumer guarantees, the EU Consumer Rights Directive, the UK Consumer Rights Act and equivalent US state laws. Where a statutory guarantee applies, our liability is limited to the maximum extent permitted by that law (for example, in Australia, to one of: re-supplying the Service, paying the cost of having the Service supplied again, or supplying equivalent services).

14. Limitation of liability

14.1 Cap

To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or the Service in any twelve (12) month period is capped at the greater of:

the total Subscription fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim; and
one hundred Australian dollars (AUD 100).

14.2 Exclusions

To the maximum extent permitted by law, we are not liable for:

indirect, incidental, special, consequential, exemplary or punitive damages;
loss of profits, revenue, business, goodwill, data or anticipated savings;
loss arising from a third-party act, including an act of a Creator or another user;
loss arising from your breach of these Terms; or
loss caused by force majeure (section 18.5).

14.3 Statutory rights preserved

Nothing in this section 14 limits any liability that cannot lawfully be limited, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
the breach of a non-excludable consumer guarantee under the Australian Consumer Law, the EU Consumer Rights Directive, the UK Consumer Rights Act, or equivalent statutes; or
any other liability that cannot be excluded by law.

14.4 Allocation of risk

You acknowledge that the limitations and exclusions in this section reflect a reasonable allocation of risk between you and PYLON in light of the Subscription fees, and that PYLON would not be able to provide the Service on an economically viable basis without them.

15. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless Apostle Pty Ltd, its directors, officers, employees, contractors, agents, licensors and Creators from and against any third- party claim, demand, action, loss, damage, cost or expense (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with:

your User Content;
your breach of these Terms or any policy incorporated by reference;
your violation of any law or third-party right; or
your misuse of the Service.

We may, at our option and at your expense, assume the exclusive defence and control of any matter for which you are required to indemnify us. You will cooperate with us in our defence.

16. Disputes, governing law and venue

16.1 Governing law

These Terms are governed by the laws of New South Wales, Australia without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2 Venue

Subject to sections 16.3 and 16.4, you and we submit to the exclusive jurisdiction of the courts of New South Wales, Australia (and the appellate courts therefrom) for the resolution of any dispute arising out of or in connection with these Terms.

16.3 US users, arbitration and class waiver

If you are a resident of the United States, any dispute arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration administered by JAMS (or such other arbitrator as we mutually agree) in San Francisco, California, USA, under the JAMS Streamlined Arbitration Rules, except that:

you may bring an individual claim in small-claims court;
either party may seek injunctive relief in court for intellectual- property infringement; and
this arbitration agreement is not enforceable to the extent prohibited by applicable law.

Class action waiver. You and we agree to bring claims only on an individual basis and not as a plaintiff or class member in a class, consolidated or representative action. The arbitrator may not consolidate claims or preside over a class. If the class-action waiver is held unenforceable, the entire arbitration agreement in this section 16.3 is unenforceable, and the dispute will be resolved under section 16.2.

You may opt out of this arbitration agreement by emailing [email protected] with the subject line Arbitration Opt-Out within thirty (30) days of first accepting these Terms. Your opt-out does not affect any other section.

16.4 Australian consumers

If you are an Australian consumer for the purposes of the Australian Consumer Law, nothing in this section 16 limits your right to bring a proceeding in any forum where you are entitled to do so under that law.

16.5 EU/UK consumers

If you are an EU or UK consumer, you may bring a proceeding in the courts of the country in which you reside, and you have the benefit of the mandatory consumer-protection laws of that country.

16.6 Time limit

Any claim must be brought within one (1) year of the event giving rise to the claim, except where a longer limitation period is required by law.

17. Changes to these Terms

We may amend these Terms from time to time. Material changes will be notified to you by email and/or through an in-product notice at least fourteen (14) days before the change takes effect (or such longer notice period as is required by applicable law for material changes to a consumer contract). Your continued use of the Service after the change takes effect constitutes acceptance. If you do not agree with a change, you must stop using the Service and may cancel your Subscription before the change takes effect, in which case the Subscription continues to the end of the current paid period under the previous Terms.

Non-material changes (typo fixes, contact-detail updates, structural re-ordering that does not change meaning) take effect immediately on posting.

18. Miscellaneous

18.1 Entire agreement

These Terms (together with the policies and agreements they incorporate by reference) constitute the entire agreement between you and Apostle about the Service and supersede any prior agreement.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision is severed to the minimum extent necessary, and the remainder of these Terms remains in full force.

18.3 No waiver

Our failure to enforce any right or provision is not a waiver of that right or provision. Any waiver must be in writing.

18.4 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms (including in connection with a merger, acquisition, restructure or sale of all or substantially all of our assets) without your consent. Any prohibited assignment is void.

18.5 Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, epidemic, pandemic, government order, labour dispute, internet or telecommunications outage, denial-of-service attack, or failure of a third-party provider.

18.6 Notices to you

We may give notices by email to the address on your Account or by an in-product notice. Notices are deemed received on the date they are sent (if by email) or displayed (if in-product).

18.7 Notices to us

Notices to us must be in writing and sent to [email protected] (with a copy by post to [REGISTERED ADDRESS: TBD]). Legal process must be served on the registered office.

18.8 No third-party beneficiaries

Except as expressly stated, these Terms do not confer any right on any third party.

18.9 Independent contractors

You and PYLON are independent contractors. These Terms do not create any partnership, joint venture, agency or employment relationship.

18.10 Headings

Headings are for convenience only and do not affect interpretation.

18.11 Language

These Terms are made in English. Any translated version is provided for convenience only; the English version controls in case of conflict.

19. Contact and version

General: [email protected] Legal notices: [email protected] Privacy: [email protected] Security: [email protected] DMCA: [email protected] Appeals: [email protected]

Apostle Pty Ltd [REGISTERED ADDRESS: TBD] [ABN: TBD] · [ACN: TBD] [Authorised signatory: TBD]

Sibling documents

Version history

Version	Date	Author	Notes
0.1.0-draft	2026-04-26	engineering	Initial draft, pre-counsel review